Community & Provider Services
OUR SERVICES
Community & Provider Services
Community and Provider Services offer non-clinical consultation, education, and systems support to help organizations strengthen service quality, build workforce capacity, and navigate regulatory expectations with clarity and confidence.
Services are designed for providers across waiver and long-term care settings seeking practical guidance, objective review, and sustainable improvement.
How Community & Provider Services Are Delivered
Provider Consultation & Systems Support
Objective, non-clinical consultation focused on program structure, operational clarity, and alignment with regulatory and service expectations. Support is collaborative and responsive to the realities of provider operations.
How Community & Provider Services Are Delivered
Program Development & Infrastructure Support
Guidance for new and existing providers to build, strengthen, or reorganize program infrastructure with an emphasis on person-centered service delivery, staff competency, and operational consistency.
Community & Provider Support in Practice
Community and Provider Services emphasize clarity, preparedness, and sustainability. Support is focused on helping organizations identify risks, strengthen systems, and implement practical improvements that enhance service quality and regulatory readiness.
Community & Provider Outcomes
These services are designed to help organizations strengthen compliance, improve quality, and build staff capacity through informed guidance, structured review, and targeted education.
OUR SERVICES
Community & Provider Services
Quality Assurance & Program Reviews
Structured reviews that identify program strengths, areas for improvement, and actionable recommendations to enhance service delivery and quality outcomes.
Regulatory & Compliance Consultation
Consultative support to assist providers in aligning practices with applicable regulations across waiver and long-term care settings while maintaining ethical, person-centered services.
Community Education & Professional Training
Educational offerings designed to support workforce development and community understanding without providing clinical treatment or therapy.
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Training topics may include:
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Behavioral supports education
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Trauma-informed care training
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CBT-informed strategies for non-clinical staff
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Community partner training related to mental health, IDD, and dual-diagnosis
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Leadership and supervisory development
Policy & Procedure Development
Development and review of behavioral and psychosocial policies that promote ethical practice, clear staff expectations, and responsive care within service environments.
HHSC Readiness & Mock Surveys
Preparation and guidance to help providers approach HHSC surveys, monitoring, or reviews with organization, confidence, and clarity.
Corrective Action & Risk Management Support
Targeted assistance following surveys, incidents, or identified concerns to support remediation, risk reduction, and sustainable improvement.
Staff Training & Implementation Support
Hands-on training and coaching to strengthen staff confidence and competence in person-centered service delivery, documentation practices, and alignment with ISP goals and waiver expectations.
HCS / TxHmL Program Development
Program development support for HCS and TxHmL providers focused on infrastructure, staff competency, and person-centered service delivery. Services support start-up, restructuring, and program improvement and do not include direct behavioral intervention.
Core Community & Provider Services
Consultation and quality-focused services may include:
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Program development and program infrastructure support
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Provider consultation and systems review
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Policy and procedure development
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Quality assurance, program reviews, and audits
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HHSC readiness and mock surveys
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Regulatory and compliance consultation
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Corrective action and risk management support
Education and workforce development services include:
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Staff training and implementation support
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Workforce development and supervisory training
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Community education and professional training